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Issue Resolution (classroom)
Course description
The goal of this course is to teach employees about issue resolution (IR)—a system for quickly resolving workplace issues by those directly involved with the issues. This course helps learners to understand best ways to manage conflict, the IR components, and the benefits to use this system as an alternative (not a replacement) for the grievance process.
Path to Performance
N/A
Duration
45 minutes
Who should attend
UBT Co-leads, stewards and management leaders who work with teams to resolve conflicts
Course requirements
Labor Management Partnership Orientation (LMPO)
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