Find a practice to try with your team
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
- A welcoming environment builds loyalty in KP.
- Teaching everyone the importance of welcoming new members
Reduce Stock of On-Hands
Purging its excess supply of rarely used pharmaceuticals helped this team keep costs under control.
- Spending money on little-used items is not effective.
- Working with providers to reduce costs and quantities of meds
New Printers Reduce Jams
Once they tracked and documented wasted paper, toner and IT time, members of this patient registration team made the case for new printers and saved a ton of money.
- Better printers save money and speed patients through the clinic.
- Tracking waste and printer ineffiencies
Mistakes Cost Money
Admitting team increased training to ensure accuracy of data, created a reference tool for self-review, and conducted self-audits to catch mistakes.
- Hospitals need to file correct Medicare forms for proper reimbursement.
- Training and teamwork can improve the accuracy of Medicare forms
Print Less, Save More
Printing the short version of reports can provide greater service to patients.
- Shorter reports distill information down to the need-to-know.
- One-page summaries are better than multi-page reports for staff satisfaction