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Pharmacy Helps Patients Get Mammograms
The team worked with Imaging department staff to identify patients overdue for breast cancer screenings and to help fast-track their mammogram appointments.
- Preventive screenings are important to detect disease early, when treatment is most effective.
- Checking patients’ electronic medical records to identify those due for breast cancer screenings

Speak Up on Patient Malnutrition
The nutrition team improved communication to better identify and treat malnourished patients.
- Patients with malnutrition may not be apparent during short hospital stay.
- Using key phrases to identify malnourished patients

Look to ID Persistent Asthma
This Pediatrics department identified persistent asthmatics and helped them manage their chronic condition better.
- We can offer excellent care to our youngest asthma patients by helping them manage their condition to avoid scary ER visits.
- Proactively identifying asthma patients and explaining the medication regimen

Encouraging Patients to Get Screenings
More patients pledged to get screeings after members of this team began a strategic outreach campaign.
- Early detection of cancer saves lives.
- Training and peer-to-peer coaching of staff

Personalize The Need for Screening
After identifying eligible members for colorectal screening, the team developed a personalized story for each patient, and created a follow-up process to contact them.
- Early detection is paramount to successful cancer treatment.
- Bringing the message to a personal level helps patients to understand

This Test Saves Lives
The internal medicine unit emphasized the value of taking the colorectal screening test, and identified at-risk patients whenever they come into the office.
- Ensuring the patients take the test and return it is critical to early screening.
- Labeling the test as life-saving can increase patient compliance

Telling a Story to Promote Cancer Screening
Team improved return rate of cancer-screening kits by identifying members and using a specialized script.
- Screening tests can find cancer early, when treatment works better.
- Sharing personal stories with patients about the importance of cancer screening

Better Workflow Controls Blood Pressure
Primary care team increased percentage of hypertensive patients whose blood pressure is under control, from 65 percent to 76 percent in four months.
- Hypertension is a serious health problem that can lead to heart failure or a heart attack.
- Clinical nursing assistants consistently sent patients with elevated blood pressure to nurse practitioners for management

Transformed Team Tracks Transplant Patients
UBT dramatically improves the percentage of kidney transplant patients getting follow-up screenings and services.
- Regular follow-up care is crucial for kidney transplant patients, who are at risk for a host of complications, including cancer and pneumonia.
- Team hosted a special clinic for post-transplant patients, enabling them to get all their follow-up care in one visit

Corralling Cancer with Coughs and Sneezes
Allergy team uses script and reminders to provide timely health screenings to patients.
- Identifying health risks and signs of disease as early as possible helps us deliver on Kaiser Permanente’s Total Health promise.
- Collaborating and sharing data to identify missed opportunities to provide health screenings

Engaging Eye Exams
96 percent of engaged ophthalmic patients due for breast, colorectal or cervical cancer screenings agreed to a preventive health screening.
- Preventive screenings are key to early detection and treatment of conditions and diseases, so encouraging patients to receive needed screenings helps manage their health.
- Measure and report weekly on level of staff engagement with patients and resulting successful screenings

Effective Smoke Screens
Smoking cessation screenings given to identified smokers at 93 percent of patient visit— up from 0 percent.
- Tobacco use accounts for 1 in 10 adult deaths and kills more than 5 million people annually—an average of one person every six seconds.
- Printing out registration slips with questions regarding smoking, so smokers can identify themselves up front.