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Speaking the Same Language
Using a simple card as a reminder, this urgent care team asked for patients’ race, ethnicity, and primary language to better recognize and address members’ health needs and risks.
- Medical treatment is more effective when members receive care and information in their primary language.
- Adding a questionnaire card during the check-in process reminds team members to ask patients about their race, ethnicity, and primary language
Physicians Combat Pandemic-Related Stress
A multipronged, results-oriented campaign centered around joy in work increased physician involvement in unit-based teams.
- When at risk for burnout, physicians can deepen job satisfaction by engaging in performance improvement with their teams, all while contributing their unique perspective to workplace issues.
- Showcasing small successes on one unit-based team encourages physician involvement in performance improvement efforts
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
- Shadowing hospital nurses to better understand their wants and needs.
A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
- When employees feel free to share ideas and concerns, it creates open communication that leads to better care, quality and service.
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
Choosing to Work Positively
Medical center operators find ways to manage the stress of answering tens of thousands of phone calls per month.
- Practicing mindfulness and focusing on the positive helps reduce stress at work and home.
- Create a gratitude jar and gratitude tree to build morale, relieve stress