This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
5 pages, 8.5" x 11"
Intended audience:
UBT consultants, trainers and managers working with teams to refresh their knowledge of the issue resolution process
Best used:
Use this learner guide together with related booster resources, (including a video, PowerPoint and facilitator guide) as a package of complementary materials.
