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Transformed Team Tracks Transplant Patients
UBT dramatically improves the percentage of kidney transplant patients getting follow-up screenings and services.
- Regular follow-up care is crucial for kidney transplant patients, who are at risk for a host of complications, including cancer and pneumonia.
- Team hosted a special clinic for post-transplant patients, enabling them to get all their follow-up care in one visit
Needle-Stick Injuries Drop to 0
Surgery team creates safe way to pass sharps to each other and reinforces messaging with fliers.
- Reducing needle-stick injuries protects our employees and ensures they are ready and able to care for our members.
- Creating a “Pass Free Zone” to discourage team members from directly handing needles and other sharp objects to each other
Corralling Cancer with Coughs and Sneezes
Allergy team uses script and reminders to provide timely health screenings to patients.
- Identifying health risks and signs of disease as early as possible helps us deliver on Kaiser Permanente’s Total Health promise.
- Collaborating and sharing data to identify missed opportunities to provide health screenings
Strategic Scheduling of Anesthesia
Team increased percentage of anesthesia cases on days physicians are scheduled and saved $113,000 in 10 months.
- Optimizing the time and unique skills of doctors and nurses keeps KP affordable
- UBT increased percent of anesthesia cases on days contract physicians were scheduled — four days a week instead of five.
Staff Buddies Up to Inform Patients
Positive patient responses for staff communications increased 17 percent for the department in three months.
- Patients express appreciation when informed about wait times and delays, which shows respect for their time and eases anxiety.
- Schedulers and receptionists from two clinics paired up for one-hour shifts during predictably busy times to keep patients informed about wait times.
Questionnaire Shaves Wait Time
Patient wait times after gastrointestinal procedure reduced 18 minutes.
- From feelings of frustration and disrespect to increased risk of infection, making patients wait has negative outcomes.
- Create a questionnaire to hand patients at check-in, and train staff on new process.
Engaging Eye Exams
96 percent of engaged ophthalmic patients due for breast, colorectal or cervical cancer screenings agreed to a preventive health screening.
- Preventive screenings are key to early detection and treatment of conditions and diseases, so encouraging patients to receive needed screenings helps manage their health.
- Measure and report weekly on level of staff engagement with patients and resulting successful screenings
HPV Mission: Identify and Immunize
Nurses worked with their information technology colleagues to make computer upgrades that led to better immunization rates.
- The HPV vaccine can help reduce the risk of cervical cancer, but if shots aren’t completed in time the series must be started all over.
- The team worked with IT staff to identify 11- and 12-year old girls who needed the vaccine, and contacted parents to make appointments
Small Changes, Healthy Babies
Increase in percentage of little ones with all immunizations current.
- Vaccines help prevent disease.
- Give shots in the exam room instead of the injection clinic
Making Early Detection Easy
Fully 90 percent of patients overdue for screenings agreed to get screened after getting prompted by this eye care team.
- Kaiser Permanente’s unique electronic health record and focus on preventive care helps identifying cancer early. And early treatment saves lives.
- Coaching team on using prompts then tracking how often staff members remind patients to get screenings
When The Game Changes, Change Your Game
This team remained flexible and confident in its ability to adjust to change after health care reform transformed their patient population.
- Nearly 80 percent of the department’s patients who have high blood pressure are African American and at greater risk of severe consequences.
- Loaning patients testing kits they can take home helps control blood pressure levels.
Right Team, Right Tool, Right Test
Reduced lab errors from ten percent to three percent within five months.
- The faster and more accurately patients get their lab results back, the more satisfied they are.
- Standardize workflow for processing lab specimens and orders