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Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Humans of Partnership: Dileta Carhill

portrait of Dileta Carhill

A co-worker once told me, ‘If you don’t ask, there’s a 100 percent chance the answer will be no. If you at least ask, you have a fifty-fifty chance of it going your way.’ I think this statement is relevant to speaking up and having your voice heard. I think sometimes when we are in meetings with dominant or strong personalities, we shy away from speaking out, afraid of saying something wrong or looking foolish. When speaking in a group, speak with confidence, using personal knowledge and experience—and speak with passion about your ideas. And that strong personality in the group, they just might speak up and say, ‘I hadn’t thought of it from that perspective,’ and it can totally open up the conversation to more possibilities.  

Dileta Carhill, Intake claims cashier, SEIU-UHW (Northern California)